Business Process Management
Toolbox for the Bionic Enterprise
Is the future of the Humankind Bionic ?
Which of your biological functions have you replaced or completed with electronics or other kind of technology ?
- alarm clock to awake
- GPS device to orient yourself
- electronic agenda or phone to memorize data
- Internet to build or communicate with your social network
It seems that we are in the way of a bionic transformation, since our ancestors discovered they could improve their live with tools. May be this characteristic makes us more human, at the end !
The Bionic dimension of the Enterprise
There is no doubt about the "bio" dimension of your enterprise, you are the best demonstration of it. Even if you are the only person in it, your customers are also humans, I guess (robots are still poorconsumers !).
" Business is all about building human relationships " as said by KenEvoy, the CEO of Site Sell, the company that is putting 50% of its100.000 customers small sites in the top 2% of Internet traffic.
Now considering the "nic" side, more than the individuals, the enterprises have been relying on technology for their adaptation and survival in a competitive world, since the discovering of the abacus, the first Information System tool for accounting.
Building a business, we are in fact creating a bionic organism.
At the begining, technology was introduced just to be more efficient in mechanical & repetitive tasks. Now Information Technology permits to support brain functions in decision making process or business intelligence, for instance.
That makes it more power-full, but also more exposed to rejection from the biologic part of this organism, the Humans.
How to manage a Bionic Enterprise ?
All this evolution pushes us, the human beings, to perform activities with more added value, based on knowledge sharing, creative skills, learning capabilities or emotional intelligence.
Traditional authoritarian management is reaching its limits and has to be completed, if not replaced, by new business management skills based on leadership, coaching and communications abilities.
Increasing interest in process centric management practices is not a surprise as these new business management skills offer a system vision and framework to drive this new step in the evolution process of the business world
" Success in Business is all about Processes " according to Jack Welch, the former CEO who led General Electric from a Market Capitalization of US$ 13 billion to 500 billion.
But too many Business Process Management (BPM) initiatives fail, when introduced through the traditional technological channels and keeping aside the psychological dimension.
Not only BPM has to take into account these three dimensions (People, Information Systems and Business Needs), but also has to be their integrator, if you want the expected change to be effective.
Thank you Mr Maslow !
I discovered you when I was gathering my experience and ideas about Information Technology, Business Processes and Organization Psychology. Your "hierarchy of needs" was the key piece I have been looking for to complete my puzzle.
I consider it a use-full model not only to understand psychology at work, but also to build a coherent enterprise architecture to structure my virtual pyramid of Management by Process.
It doesn't matter if your theory is half century old or if youdisappeared some decades ago, it makes sense now more than ever. Like most of visionaries, your contribution was in advance. So, your are not absent, but just invisible.
For me, you are still alive in this bionic world of the information age, like your younger colleague Peter Drucker, who used to say "Information management is 5% of technology, all the rest is about... psychology".
The secret is in the pyramid
Relation between Information Systems, Business Processes and Human Psychology remains abstract concepts. So, since the beginning, I have tried to use visual representations and analogy techniques to communicate on it.
The Psychology Pyramid, as designed by Abraham Maslow, was the first stone of my virtual representation of the Enterprise. Then, why not to use also this model of "hierarchy of needs" to analyse the other Technology, Processes and Business dimensions and to propose a framework for new Business Management Skills oriented to Management by Process ?
Have a look. Compare with your Business needs. Keep it or rule it out! The decision is yours. Whatever you decide, we hope you will get, at least, useful ideas for your own initiatives on business change !