BPM is not the job of one Manager neither one Department, even if a
Business Process Officer has been named. It is necessary to create a
Business Process Trinity of horizontal Managers (Quality, Human
Resources & Informations Systems) to ensure a real Business
Management by Process.
In fact in every organization, each Department is already
managing its own processes, sometimes without knowing nothing about
Business Process Management. That is what I call vertical Business
But this hierarquical kind of Management does not help too much to get
the benefits expected from BPM, as it is naturally more oriented to
improve the performance of individuals or small groups, instead of
looking for the improvement of the entire company.
Horinzontal BPM, that I call Business Management by Process, needs to
be supported by Managers with a transversal vision of the
organization, which objectives are more Enterprise wide than
I hear you: is it not the case for any manager ?
May be in the yearly objectives definition. But in the day to day
management, only some functions have this target in mind, as they
suffers the lack of Business Process optimization:
- Quality Department
- Information Systems
- Human Resources Manager
Normally the Business Process Officer role, if not officialy named, is
assumed by one of the Manager of these Departments.
Human Resources Manager